Windows App – Order Management

Use the POD Master Windows desktop app to browse orders, view customer designs, download and print PDF files, and manage fulfillment — all without opening a browser.

Overview

The POD Master Print Connector is a Windows desktop application (.exe) that connects directly to your POD Master account. It is designed for print operators and shop staff who need quick access to order files and printing tools from their workstation.

Installation

Step 1 — Download the App

Download the POD Master Print Connector installer below. Run the .exe file to install the application on your Windows computer — no administrator privileges required.

Step 2 — First Launch & Connection Setup

On first launch, the app opens a Welcome screen asking for your connection credentials:

App Layout

The app is divided into two main areas:

• Left sidebar — Navigation links (Orders, Products, Settings, Help), your connected Store ID, and the active user's name displayed at the top of the nav.
• Main content area — Changes depending on the active section (orders list, order detail, products, settings, or help).

Browsing Orders

Click Orders in the left sidebar to open the orders list. The list shows all paid orders that include customized products.

Order List Features

• Search — Filter orders by order number, customer name, or email using the search bar at the top.
• Status filter — Narrow results by payment status (paid, pending) or fulfillment status (unfulfilled, fulfilled, partially fulfilled).
• Pagination — Navigate between pages using the Previous / Next buttons at the bottom of the list.
• Refresh — Click the Refresh button to reload the latest orders from the server.

Each order card in the list shows:

• Order number and total price
• Customer name and order date
• Payment and fulfillment status badges

Viewing Order Details

Click any order card to load its full details in the right-hand panel. The detail view is organized into sections:

Order Information

• Order number, creation date, payment status, and fulfillment status
• Order total and currency
• Customer name, email, and phone number
• Shipping method and cost
• Order note (if any)

Line Items & Designs

Each customized product in the order is shown as an expandable section. Per line item you will see:

• Product title, variant, SKU, quantity, and unit price
• Design thumbnails for each product side (front, back, sleeves, etc.)
• Print-ready PNG download button per side
• PDF files section per side (see below)

PDF Files

The PDF Files section appears under each product side within the line item. It shows the PDF availability and print profile status for that side.

PDF Status per Side

State	What You See	Available Actions
PDF available	Side name with print profile badge	Download PDF, Print, view Print Profile details
No PDF yet	"No print profile PDF available" message	Download PNG fallback instead
No print profile	Warning notice	Assign a print profile in the POD Master app first

Viewing Print Profile Details

When a PDF is available, a Print Profile link appears next to the side name. Click it to open a detail modal showing:

• Profile name and side name
• Print device name — the target printer configured in the profile
• Paper size, orientation, printable area, and margins
• Design width and position
• Color mode (RGB or CMYK) and ICC profile (if CMYK)
• Whether the printer is currently detected on your computer

Printing PDF Files

There are two print actions available on each side that has a PDF:

Action	What It Does
Print	Behaves according to your Printing Setting (configured in Settings → Printing). Either sends the PDF directly to the printer queue or opens it in your default PDF viewer.
Download PDF	Saves the PDF file to your Downloads folder for manual use.

Printer Queue vs. Open PDF

In Settings → Printing, under the Printing Setting section, you choose how the Print button behaves:

• Automatically send the print-ready PDF to the printer queue — The app sends the PDF silently to the printer. If the target printer from the print profile is detected on your computer, it is used automatically. If not, the Default Printer configured in Settings is used as a fallback.
• Open print-ready PDF file — The PDF opens in your system's default PDF viewer so you can review it and print manually.

App Settings

Access Settings by clicking the gear icon in the left sidebar. Settings are split into three tabs:

Connection Tab

Manage your API connection credentials:

• Shop ID — Your Shopify store identifier (subdomain only, without .myshopify.com)
• Staff Email & Password — Credentials for your POD Master staff account
• Test Connection — Verify the credentials work before saving
• Save Settings — Persist the connection credentials locally

Printing Tab

Configure printing behavior and printer selection:

Setting	Description
Default Printer	The fallback printer used when the target printer from the print profile is not available. Select from the list of printers installed on your computer.
Copies	Number of copies to print per job (1–20).
Printing Setting	Choose between sending PDFs to the printer queue automatically or opening them in a PDF viewer. See Printer Queue vs. Open PDF above.

Account Tab

View and update the profile of the currently logged-in staff account:

• Update First Name and Last Name
• View the account email (read-only)
• Change the account password using the current password + new password form

Browsing Products

Click Products in the sidebar to browse the custom products configured in your POD Master store. For each product you can:

• View product variants with their images
• See the design sides (front, back, etc.) and whether a print profile is assigned to each
• Check the Print Profile Assigned or No Print Profile badge per side — useful to quickly identify sides that need a profile before printing orders

Troubleshooting

"Test Connection failed" or orders not loading

• Confirm your Shop ID is just the subdomain — e.g., mystore, not mystore.myshopify.com
• Confirm the Staff Email and Password match an active staff account in Settings → User Access & Staff
• Check that your computer has internet access
• Try clicking Test Connection again from Settings → Connection

No PDF available for a side

• The product side does not have a print profile assigned. Go to the POD Master app → Products → Edit the product → click Print Profile on the side and assign one
• After assigning, the next order for that product will automatically generate a PDF. Existing orders will show a Generate PDF button on the order detail page in the POD Master app

PDF sent to wrong printer

• The app first tries to match the Print Device Name from the print profile to a printer installed on your computer
• If the target printer is not found, it falls back to the Default Printer set in Settings → Printing
• Open the Print Profile detail modal on the PDF row and check the Printer detected on this computer field to diagnose which printer will be used

App shows "SmartScreen" warning on launch

• This is a Windows security warning for self-distributed applications
• Click More info, then Run anyway to proceed
• You only need to do this once. Subsequent launches open normally

Printer not listed in Default Printer dropdown

• Only printers installed in Windows are listed. Go to Windows Settings → Printers & scanners to install your printer first
• After installing the printer, reopen the POD Master app — it will reload the printer list automatically